Maximise efficiency, customer service and profit by optimising use of resources

Venuesim has developed state of the art algorithms that can analyse and correlate large amounts of data from apparently disparate sources from large venues and processes.
Our technology can learn and identify underlying patterns in such data (both known and unknown by an expert user). From this, models can be created which allow forecasting of the behaviour of any aspect of the process.
Our forecasting technology include measures of uncertainty and the capacity to analyse the forecasted model against real-time data to detect anomalies and provide alerts.
This state-of-the-art forecasting allows us to optimise resources not only to a plan, but to a range of possibilities around a plan which in real life always changes. We provide not only reliability in the forecasting, but also reliability in the optimised plan against real-time changes

VenueSim products are based on a SaaS (Software as a Service) principle.
Our unique proposition is that it only uses information that is currently held on the client site and no additional hardware is required. As a result the developed model is unique to that venue site and is able to accurately model and forecast process behaviour and optmise use of resources based on currently available data.

Off-the-shelf products

In airports, the VenueSim Q-Alert product is a unique software analysis and reporting tool that allows airport operators to forecast (weeks and months in advance) the flows of passengers through their airports and identify which factors will most affect these flows. The area that this has most impact is the security zone where flow is most noticeably affected. By predicting when passengers will arrive at security an airport is able to optimise the security resources required to meet this demand and get passengers into the departure lounge as efficiently as possible. This in turn improves customer service and helps to maintain security SLAs.

Retail is the major profit generator at most airports around the world as airlines drive down the landing fees to cater for cheaper air travel. However the increased queues at the security gate has slowed the flow of passengers and significantly reduced the dwell time (time spent) in the departure lounge.

As retail spend is directly proportional to dwell time the result is a marked reduction in the level of retail revenues and therefore profit generated. It has been estimated that airports lose 34p profit for every 10 minutes that a passenger spends queuing in the security area. An airport therefore has the opportunity to generate between £80k and £170k extra profit per annum for every 1 minute reduction in the time spent queuing in security depending on the size of the airport.

About Venuesim

VenueSim is a spin-out from De Montfort University (DMU), Leicester, UK.
It has applied the outcomes of research in computational intelligence to develop a unique software proposition that can model and correlate all aspects of a complex process such as resource use, customer behaviour, cost, constraints, service levels, etc.
Based on this model we can forecast behaviour and requirements, and optimise the use of resources in such process.

Example areas where the modelling of use resources and consumer behaviour is critical are in large venues such as shopping centres, transport termini and event arenas. Our software moves from basic forecasting tool to an operational planning and optimisation tool.

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Airport Busy Shopping Centre

NEWS & PARTNERS

Northrop Grumman Highlights ARC Capabilities at Airport IT&T Conference, Munich

LONDON Oct. 2012. Northrop Grumman airport systems group is participating in the Airport IT&T Conference, Munich, where it will demonstrate its ARC suite. ARC technical expert Dr. Mario Gongora, will speak as part of a keynote discussion panel on The Airport of the Future.

Oct 2012 news release, NG


Artificial intelligence and predictive modelling: can an airport think?

Could tomorrow's airport systems predict passenger flows in advance, in order to alleviate the chaos of day-to-day operations? Chris Lo finds out about a pioneering AI system which could lead the way to the semi-sentient airport of the future.

May 2012 news article in Airport Technology


VenueSim signs teaming agreement with Northrop Grumman Europe-based airport systems group:

Northrop Grumman's airport systems group has expanded its Airport Realtime Collaboration (ARC) portfolio to include new capabilities in passenger flow forecasting and queue time management through VeneueSim.

The new ARC passenger flow module can give airport operators and security partners far better accuracy in their long and medium term planning and also early warning of unexpected changes in passenger flow rates.

press releases


VenueSim pioneers new software tool to get passengers holidays from East Midlands Airport off to a flying start:

In a first for UK airports, VenueSim and East Midlands Airport are using innovative technology to predict future trends and improve the start to passenger's holidays.

East Midlands Airport prides itself on ensuring that its passengers have a stress free journey through its terminal and VenueSim are helping the airport to go one step further to help ease the journey through security.

Full October 2010 press release


VenueSim was asked to present Q-Alert at the Airports Council International (ACI) Europe Facilitation & Customer Service Committee meeting in Nice on the 6th May 2010.

This event was attended by many senior airport personnel from across Europe who are interested in hearing about best practice within the airport sector.

As improvements in passenger flows and customer service levels are top priorities for airports - and hence ACI - Q-Alert is seen as an ideal product to help make improvements in both areas. Headquartered in Geneva ACI is a non-profit-making organisation representing over 1,530 airports in 175 countries and territories worldwide. It is the only worldwide professional association of airport operators.

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VenueSim was selected to present at the Connect Midlands Showcase Event on the 26th November 2009 held at the East Midlands Conference Centre in Nottingham.

The event, organised by Connect Midlands, was aimed at investors from around the country. It allows them to get access to some of the region's top innovative companies who are looking for next stage investment.

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VenueSim was chosen to present at the INSTINCT Technology Demonstrator Showcase in London on the 26th and 27th November 2009.

The event is aimed at Government, law enforcement and commercial organisations interested in potential security applications of technology.

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